How Zuno.ng collects, protects, and respects your personal data across all our services.
This Privacy Policy applies to all users of Zuno.ng — including customers posting jobs and artisans offering services. By accessing or using Zuno, you agree to the terms described here. If you disagree, please discontinue use of our platform.
Zuno.ng is Nigeria's fastest artisan marketplace — a digital platform connecting customers with skilled tradespeople and service professionals across Lagos and beyond. We take privacy seriously and operate in full compliance with the Nigeria Data Protection Act (NDPA) 2023.
This policy covers our website at zuno.ng, our mobile application, and all related Zuno services.
All permissions are requested only when needed and can be revoked anytime in your device settings.
We do not sell your personal information to advertisers, data brokers, or third parties. We do not use your data for unsolicited marketing without your consent.
Zuno collects location data to match customers with artisans nearby, surface relevant service recommendations, and improve navigation within the app. We collect location only when the app is in active use unless you grant background access.
You can disable location permissions at any time in your device settings. Some features — like finding nearby artisans — may not work properly without location access.
We do not share your precise location data with third parties beyond what is strictly necessary for service delivery.
Zuno does not sell your personal data. We share information only in these specific situations:
We use industry-standard administrative, technical, and organisational controls to protect your information — including encrypted data storage, HTTPS transmission, and restricted internal access policies.
While we work diligently to secure your data, no internet system is entirely risk-free. We encourage all users to use strong, unique passwords and never share login credentials with anyone.
We retain your personal information for as long as your account remains active or as required to provide our services. Retention periods are also governed by legal, regulatory, tax, fraud prevention, and dispute resolution obligations.
When data is no longer needed, it is securely deleted or permanently anonymised so it can no longer be linked back to you.
Under the Nigeria Data Protection Act 2023 and applicable global standards, you have the right to:
To permanently delete your Zuno account and all associated data, email support@zuno.ng with the subject line "Account Deletion Request" and include your registered phone number or email. All requests are processed within 14 business days, subject to any legal retention requirements.
Zuno uses cookies and analytics tools to understand how users interact with our platform, measure performance, and improve reliability. These tools help us make Zuno faster and more useful for everyone.
You can manage or disable cookies through your browser or device settings. Please note that disabling cookies may limit certain features of the platform.
To operate effectively, Zuno integrates with trusted third-party providers. These services operate under their own privacy policies and data agreements:
We encourage you to review the privacy policies of any third-party service you interact with via Zuno.
The Zuno mobile application is distributed through the Google Play Store and complies with Google's Data Safety requirements. Data collected through the app is used solely to provide and improve the Zuno service.
We do not share user data with data brokers, ad networks, or third parties for cross-app advertising without your explicit consent. All app permissions are used strictly for the features they enable, as described in Section 2 of this policy.
Our Data Safety section on Google Play reflects the disclosures in this Privacy Policy. For questions about our app's data practices, contact support@zuno.ng.
Zuno services are intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18.
If we discover that a minor has created an account on Zuno, we will promptly delete their account and all associated data. Parents or guardians who believe their child has provided information to Zuno should contact us immediately at support@zuno.ng.
We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we make significant changes, we will notify users via email or an in-app notice.
The "Last Updated" date at the top of this page always reflects the most recent revision. Continued use of Zuno after any update constitutes your acceptance of the revised policy.
For privacy concerns, data requests, or account deletion, reach us directly:
When contacting us about a data request, please include your registered phone number or email address and a brief description of your request so we can assist you promptly.